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Technology, Leadership, And Organization
FirstName MiddleInitial(s) LastNameInstitutional Affiliation (Department Institution)Course Number and NameInstructor Name and TitleAssignment Due Date
Kumar, N. S. (2021). Impact of technology on different leadership styles to support distanced working: A study of India’s service sector with reference to Delhi/NCR area. Psychology and Education, 58(1), 5692-5705. https://pdfs.semanticscholar.org/9bed/19105e4e2ff8b73661208977cd131371dad4.pdf
This Indian-based study assesses the relationship between technology and leadership in the service sector. Specific interest is on the impact of technology on leadership styles, emphasizing distance working during the COVID-19 pandemic. Two hypotheses guided this assessment. The first stated that “Technology does not have an influence on different leadership styles in supporting distance working,” and the second argued that “Technology does not play a significant role in enabling distance working.” (Kumar, 2021, p. 5696). In relation, the study presents information from two critical elements. The first is a literature review, which offers the reader insights into the topic before encountering further details on the research methodology. In this sector, the authors note the leadership styles in India’s service sector, identifying authoritarianism, participatory, and laissez-faire. The author also notes that technology has minimal effects on authoritative and laissez-faire-style organizations while being vital for inducing participation and engagement in participatory-style firms. However, this review supports the view that technology may be critical for distance working.
The article expounds on this matter by conducting an empirical study in which various employees in the service sector were asked to be part of a survey. The participants were mid-level personnel across five firms in Delhi and National Capital Region. Each firm had more than 200 employees. Besides, each needed to have a significant presence in the service sector, have IT/ITEs solutions, and be established earlier than 2010. Therefore, 100 participants were required from each company, bringing the anticipated sample size to 500 personnel. However, only 328 employees responded to the invitation. 48% of the participants were between 30 and 40 years old, while 32% were between 20 and 30 years. Male subjects had the larger population with 64% compared to 36% for women.
89% of the respondents agreed that technology played a crucial role in facilitating distance working. Besides, 22.3% of the employees observed that a remote working environment promotes individualized support, while 18.9% associated it with intellectual stimulation. Furthermore, 18% noted it enhanced communication, 15.9 said it encouraged shared vision, 14.9% observed increased motivation, and 10.1% argued it helped build consensus. Coefficient values from the regression analysis showed that a 1% increase in technology use enhanced communication and skilled management. Besides, it was observed to optimize the impacts of different leadership in supporting distance working. This benefit was associated with improved communication, mobility, flexibility, and virtual teams. In addition, the study  found that technology enhanced the use of social and cultural intelligence by providing virtual management tools that promoted learning and positive interactions. The author concludes by recommending three initiatives that can help firms optimize the implications of technology on leadership. First, he observes the need to create flexible and clear communication mediums. Secondly, firms should set internal communication standards. Lastly, the employees should be motivated to use these platforms positively and effectively for completing their tasks and facilitating remote working. These encouragements may include monetary compensations or benefit packages. Notably, there were no notable limitations to this study.
The findings in this study would offer some insights into how I can use technology to influence operations in the workplace and optimize professional relationships. The information from the paper can apply in any sector, including healthcare, despite being founded in the service industry. I can use this information to assess how leadership interacts with technology to optimize performance. This source will be especially valuable when evaluating remote medicine, which hinges on technology to provide care and monitor patients’ wellbeing.
References
Kumar, N. S. (2021). Impact of technology on different leadership styles to support distanced working: A study of India’s service sector with reference to Delhi/NCR area. Psychology and Education, 58(1), 5692-5705. https://pdfs.semanticscholar.org/9bed/19105e4e2ff8b73661208977cd131371dad4.pdf