Discussion 1 of 2 (may use reference if you choose) How can

Discussion 1 of 2
(may use reference if you choose)
How can conflict in the workplace affect the quality of care for the clients?
Conflict among nurses negatively impacts the retention of qualified staff and patient outcomes, and the shortage of nurses due to job dissatisfaction as a result of workplace conflict creates a stressful and unpleasant environment (Almost, Doran, Hall, & Laschinger, 2010).
Describe examples and techniques you have seen during your time as a nurse
Discussion 2 of 2
 For Maximum Score – must respond to all 3 questions. (reference required in APA 7th Edition format only)
 
1. How do you define quality of care?
2. What factors can you control, as a manager, for your staff to provide high-quality care (which factors are internal and which are external)?
3. If an organization is deciding between several quality management programs which would you recommend and why?