Interview process recording
Gut level feelings
Client C entered the family resource center where I was an intern. There was information about a prior appointment. Therefore, the visit was expected. The client had two major concerns. The first one was that she was dependent only on retirement revenue, having retired from service. Her rental house needed to be repaired, but she did not want to pay for the repairs. There was a need for consultation between the client and the landlord. The second issue was that she was supposed to remove her 96-year-old father from an uncomfortable nursing home as the environment was not good. She needed assistance with how to go about the process. Since I was free at her time of visit, I decided to assist her and get to know about the challenges that migrants and retirement revenue dependents continue to face regarding their living conditions.
There was an extensive interest in helping client C and also learning in the process.
There was willingness from both the client and me to engage in a meaningful conversation regarding her interests.
The intention of the discussion was to get an understanding of the economic hardships that the client continues to face, which may be a representation of many other retirees. Another aim included knowing about the best approach to getting an individual from a nursing home.
Client C: I appreciate the good welcome.
Me: Not at all. You are welcome, and I am here to help you.
Client C is happy about the visit. And I am ready to offer her my services.
She had booked an appointment to show how courteous she is.
There is a welcoming approach by letting the client know that she is welcome and we are going to serve her to the best of our ability.
After receiving the client, I gave her an intake form for her to fill out. I also asked about her background.
I was interested in establishing the honesty of the client since I knew that she was a migrant woman from Shanghai, China.
The intake form was ideal for confirming the client’s show up at the resource center.
The intake form and inquiry indicated my readiness to know more about the client and to present an interest in the conversation.
Me: Do you reside in Chinatown, New York?
Client C: Yes, I am. I have lived here for the last 50 years.
An inquiry questions
It was meant to establish whether the client was a resident of the city.
Her response showed that she had been the city’s inhabitant for a long time.
Me: It is nice meeting my city’s residents.
Client C: Having lived here for this long, I can tell you a lot about the city.
Relaxation mood of the client
The sentiments helped in ensuring that we were reading from the same page.
Me: I understand that you have some concerns that need our help.
Client: Yes. I am a retired individual who fully depends on my retirement revenue. I currently live in a rented house which needs to be repaired. However, I don’t want to pay for the repairs since I don’t have that money.
Me: Thank you for having served all those years and reaching retirement. My advice would be that it is important to consult the landlord and make him know about the case. Consultation is the best way to reach an amicable solution. Kindly ensure that he knows your case, and we would be willing to be involved in the discussion if you find it okay. Do you have any other issues?
The client puts on a frustrating face when explaining her case.
She gains interest when I explain the possible solution to the problem, as she listens carefully.
The frustrating facial expression shows the economic challenges that the client continues to face. She would be willing to pay for the repairs if she had another source of income.
Her interest in my solution showed her willingness to embrace dialogue between her and the landlord.
Client C: My 96-year-old father is in a nursing home. However, the environment is not good for him, and he needs to be moved out.
Me: So sorry to hear that, and I think you need to consider the pros and cons associated with the decision. After weighing them, you need to make a plan of moving him out and putting him on Medicaid. You also need to contact the specific nursing home regarding the intention. No worries, we will create a referral later on toward this issue. Is there anything else you’d like to share about
Client C puts on a sad face while explaining her father’s case.
She gains interest in the solution offered.
The sad look talks about the attachment that the client has to her father. It also indicates the problems faced by people in nursing homes.
Client: I think that is all. Thank you so much for your time, advice and attention.
Me: You are welcome, and I wish you well as you plan on following guidance from us
The client leaves when happy as I escort her towards the exit.
The client felt satisfied with the answers. It was a fruitful and meaningful discussion.
Interview process recording