real world example

Reflect upon a time in which you felt like you LACKED communication competence in an interaction with another person. In a 1-2 page (double-spaced) response, please address the following questions:
First, briefly describe what you said/did that was incompetent and why.
Did you lack appropriateness or effectiveness, or both? Explain.
Imagine that you could redo this situation. Explain how you might use each of the following to improve your communication competence in this do-over:

Skills: Which skills would you need to improve competence?
Empathy/perspective taking: How would you use these, and do you think it would help?
Self-monitoring: How would you use this? How might it improve competence?
Adaptability: What would you adapt during the encounter? How might it improve competence?