Topic: Organizational Change case study For this final discussion, recall the article

Topic: Organizational Change case study
For this final discussion, recall the article from the Connect section at the beginning of Module 8: 1 Reason Why Most Change Management Efforts Fail (link opens in a new tab). Consider in particular the two best practices that the author, former US Navy SEAL Brent Gleeson, identifies for building support for change: “identifying and celebrating early successes, and creating cultural experiences that support the vision”.
In a post, share an example from your own experience where an organizational leader that you have worked with—either in your career, volunteer work, or any other circumstance—has embodied one or both of these principles, and discuss how this helped (or hindered) gaining buy-in for organizational change.
Topic of Discussion:
1st Reflection to be discussed:
In my organization, our HR Team has spent the last several years examining the employee experience using the “moments that matter” as the guiding principle. They have set out to understand each of these moments, and what that experience is like for the employee, the manager, and the HR Team.
A well-presented project plan was introduced to the broader HR Team that clearly outlined the goals for the projects, the project leads, key stakeholders, as well as the key milestones. Although I nor my team has any direct involvement in the project, we all understand the vision quite well. At each of our quarterly meetings, the Senior HR leadership team and project team celebrate the successes will us all, no matter how small, to acknowledge progress and to keep the team engaged in the project and in a position to support when needed.
When looking at the project as a whole, it is focused entirely on ensuring that each “moment that matters” is aligned with a positive experience. Whether it be trying to obtain an ROE, questions regarding vacations or benefits, to more complex issues that can be overwhelming for employees. Improving that experience through better access and guidance can significantly change the experience. The outcomes of a project like this truly resonates with all people within the organization and establishes a culture based on those fundamentals.  
Provide feedback by answering the above. Do you agree with their choices? Why or why not? Make sure that you’re not just giving feedback to the above, but that you’re explaining what you found interesting about or learned from their experience. Please write your views below Reflection/ Discussion based on the above and give example(s). Ensure that you give meaningful and detailed feedback, don’t just agree, repeat what they say, or ask a question but extend the discussion.
2nd Reflection to be discussed:
Reading and reflecting on the article in Module 8 mentioned above reminded me of the perfect example of how supportive management with the use of celebrating small successes and establishing a culture of trust and comradery can turn around a negative situation. It was in 2014 I was a full-time Bank Teller for Scotiabank, our branch was doing poorly in our new credit card campaign to get customers to sign up for a rewards credit card that provided a 3% cashback. Our bank manager had huddled us together as any other Monday morning huddle but instead of focusing on what we were doing wrong, she decided to host small 10 minute seminars where we would discuss the credit card, its perks and benefits. The problem discovered was that majority of the tellers simply wasnt aware of the in-depth information and perks that came from applying for the card. Once that barrier was removed and the tellers were equipped with what we were expected to sell we saw an increase in credit card referrals and applications since we were well equipped to consult customers on information about this 3% cash back credit card. So much so that we went from performing poorly to becoming #1 in our region for new credit card referrals. Our Branch Manager also believed in celebrating in small victories especially as she hosted an all expense paid office catered dinner ceremony where employees received prizes for their performances. The success of this credit card campaign led to more successful campaigns as our manager realized that employees bought in more into the company when they were rewarded for their hard work no matter how small and that hosting short morning workshop sessions and cultural ceremonies enriched the staff with product knowledge and a drive that motivated us to perform well. Ultimately giving us the reward distinction of one of the top branches of that year.
Provide feedback by answering the above. Do you agree with their choices? Why or why not? Make sure that you’re not just giving feedback to the above, but that you’re explaining what you found interesting about or learned from their experience. Please write your views below Reflection/ Discussion based on the above and give example(s). Ensure that you give meaningful and detailed feedback, don’t just agree, repeat what they say, or ask a question but extend the discussion.