You are the risk manager of a hospital and have been asked

You are the risk manager of a hospital and have been asked to make a speech to doctors and nurses about how to prevent malpractice claims.
Healthcare regulations require that when an individual does not speak English, their medical information about treatment must be provided in their preferred language. Regulations specifically state that the family cannot act as an interpreter, and nor can staff, unless they are certified to do so. For example, the physician must explain an impending surgery in the patient’s language so the patient can fully comprehend the treatment plan. Another example would be that when a nurse is discharging a patient with a complex wound, care instructions must be given in that patient’s preferred language. The risk manager has determined that both physicians and staff are not utilizing the new online interpretation system purchased by the hospital, which is readily available in every room. The risk manager’s goal is to explain why using the interpretation system is important for patient safety and prevention of malpractice.
(Make sure you are using proper citation methods for your discipline when referencing scholarly or popular resources) – Need 1-2 references.